I came so close to loosing my dear “Mr. Kitty” this week. Not because he was so sick, but because of a Vet who lacked confidence, experience, and the understanding of just how important it is to empower her clients with the knowledge necessary to make the best decisions during tough times.
I took 19-year-old Mr Kitty to my regular vet in Mooresville on Thursday because he had virtually stopped eating. I knew he had lost a lot of weight over the past 6 months and that his quality of life was likely to diminish at any time. I had already made the decision that I would not put him through extensive medical treatment since he was so old.
The vet that saw him was not my regular doctor, but rather a young woman who looked to be fresh out of school. She checked over Mr. Kitty and when I suggested his mouth might be bothering him she tried but was unable to get a good look at it.
Sensing my reluctance to do any medical procedures she sent us on our way with some antibiotics and the expectation that Mr. Kitty was in his last days and just to keep him as comfortable as possible.
This morning my husband noticed that Mr. Kitty had a very loose tooth and decided we should take him to the emergency animal hospital in Huntersville to at least have them look at the tooth (his last:) if not remove it.
The doctor who treated him, also a young woman, exuded confidence and professionalism and immediately took control. She told us that it was her professional responsibility to recommend that he have tests for kidney failure, thyroid, and also carefully examined his tooth and said she could extract it while we waited using a very low dose of gas to put him under just long enough to get the tooth out.
Within an hour, all of the tests were completed, the tooth extracted and we were on our way home with some medication and a cat that could live for quite a while and who was even purring and eating by the time we got home.
Two different doctors and two entirely different outcomes.
But is this not also the case with Realtors? A good agent will provide their expertise, knowledge and direction while instilling trust; enabling their clients to be empowered to make the best decisions for them based upon the best information available to them. We should never be afraid to tell our clients the truth or give our honest opinions and guidance based upon our expertise. Whether it is choosing the best listing price (NOT the highest) or making sure a buyer doesn’t overpay, it is our professional responsibility to tell our clients the truth, not what they want to hear.
No, we aren’t doctors and no one’s life is depending upon us. However, buying a home is a huge decision and one that should be made with the help and guidance of a Realtor who is strong enough and knowledgeable enough to be honest and straightforward, especially during these tough times.
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